General Terms and conditions

Summary

1. General information

Casino du Lac Meyrin SA (CHE-101.045.276) is the holder of a federal licence to operate games of chance (licence no. 516-014) and an extension to the licence to operate online games (extension to licence no. 516-014-01). Within this framework, Casino du Lac Meyrin SA operates the online casino PASINO.ch (hereinafter: PASINO.ch) via the website www.pasino.ch (hereinafter: the "Website"). All rights in relation to PASINO.ch apply exclusively to Casino du Lac Meyrin SA.

These General Terms and Conditions apply to the entire website and all activities in connection with PASINO.ch. PASINO.ch reserves the right to amend the General Terms and Conditions at any time. Significant changes to the General Terms and Conditions will be announced in an appropriate manner. The version of the General Terms and Conditions that is valid at the time the website is used is legally binding. The General Terms and Conditions of PASINO.ch are deemed to be understood and accepted in their entirety before the website is used. By using the games offered on the website, you accept the General Terms and Conditions that apply specifically to each of the games offered on the website. It is the player's responsibility to check the PASINO.ch Terms and Conditions regularly.

These General Terms and Conditions are published in several languages. In the event of a different interpretation of the various language versions of these General Terms and Conditions, the French version shall prevail.

2. Use

By using the website, the player agrees and confirms:

Open only one player account;
Not to act with fraudulent intent;
Not to provide false or misleading information about his/her identity, domicile and habitual residence;
Have a domicile or habitual residence in Switzerland;
Being of legal age;
Not to allow persons who are minors or who have neither their domicile nor their habitual residence in Switzerland access to the range of games offered by PASINO.ch;
To refrain from any agreements with other players;
To refrain from any illegal activities, including those involving third parties;
To refrain from any attempt to cheat or use any system designed to alter his/her chances of winning (including machines, computers, software or other automated systems);
Not to abuse promotional offers, in particular not to play strategies with little or no risk in order to convert risk-free bonuses;
To refrain from any modification, retro-engineering or copying of any elements of the website;
Not using the website professionally;
Not to disseminate any content (such as images, videos, links or words) in connection with PASINO.ch that contains political, religious, offensive, defamatory, threatening, violent, sexist, pornographic or morally questionable, indecent or shocking content, in particular content that propagates racist or extremist opinions, persons or images.

In order to ensure compliance with the above obligations and guarantees, PASINO.ch and its suppliers are authorised to analyse the gambling behaviour of players. If such behaviour is suspected or proven, PASINO.ch may take appropriate measures to clarify the situation, postpone or refuse payouts or cancel unjustified winnings.

PASINO.ch may suspend or close the Player Account (without prejudice to the legal remedies available to PASINO.ch). In particular, PASINO.ch may decide to take such action if the player breaches the obligations and guarantees set out above, if he commits any other unfair act or act detrimental to the interests of PASINO.ch, or if he is suspected of such an act. PASINO.ch reserves the right to withhold the amounts corresponding to the reparation of the damage caused by the player's behaviour or to pay out only the deposits to the player.

3. Conditions for opening a player account

In order to play for real money on PASINO.ch, it is necessary to open a player account on the website. PASINO.ch reserves the right to refuse the opening of a player account without giving reasons. To open an account with PASINO.ch, the player must:

Be at least 18 years old;
Have their domicile or habitual residence in Switzerland;
Not be subject to a gambling ban pursuant to Art. 80 of the Federal Gambling Act (GamblA);
Not be excluded from the game for any other reason (Art. 52 GamblA).

All mandatory fields in the registration form must be completed truthfully and in accordance with an official identification document, including the player's surname(s), first name(s), date of birth, nationality, gender, home/residence address and valid e-mail address and telephone number. By completing the registration process, the player confirms the accuracy of all data entered. During the registration process, a username and password must be chosen to enable subsequent login to the website. The chosen username must not give any indication of the player's identity, as it is public and can be seen by third parties.

For the entire duration of the business relationship between the players and PASINO.ch, the players are obliged to provide complete and accurate information about their identity and to inform PASINO.ch of any changes to this information. If the Player is no longer authorised to play in Swiss online casinos due to changes but fails to comply with his obligation to inform PASINO.ch, any losses may not be refunded and any winnings may not be paid out in accordance with Art. 52 para. 4 of the Gambling Ordinance (GamblO).

If a person has registered with PASINO.ch and is a minor, has no domicile or habitual residence in Switzerland, is excluded from gambling or is banned from gambling for any other reason, their losses will not be refunded and, in accordance with Art. 52 para. 4 GamblO, their winnings will not be paid out.

After registration, a provisional player account is opened for 30 days. As long as the player account has not yet been validated, the total amount of the player's deposits may not exceed CHF 1,000 and the player may not withdraw his winnings. If PASINO.ch determines that the player does not fulfil the conditions for validation of the player account, any credit balance in the player account up to the amount of the sum deposited by the player will be transferred back to the player in a payment account in his name. The surplus will be transferred to the AHV equalisation fund. An unvalidated player account is automatically blocked after 30 days.

Each player may only have one player account on the website. Should a player attempt to have more than one player account, PASINO.ch reserves the right to block all accounts concerned and to cancel all bonuses that can be paid out. It is strictly forbidden to grant anyone other than the account holder access to a player account. It is also prohibited to acquire or use accounts belonging to other persons. Players who register multiple accounts (including accounts with different personal information) will not be able to withdraw their winnings.

The copy of the proof of identity provided by the player is forwarded to Jumio to ensure the authenticity of the proof. This entire process is covered by ISO 27001:2013 certification, which guarantees the best practices in the field of information security.

The residential address provided by the player will be verified upon registration. For this purpose, the relevant personal information (surname, first name and address) will be forwarded to a credit reference agency (CRIF AG, Riesbachstrasse 61, 8008 Zurich). If the residential address cannot be verified by the credit agency, the player must also provide proof of address (including a copy of an electricity bill, a TV/Internet bill or a bank statement issued less than three months ago). These documents must be submitted from the player's "Account" page, "Document upload" tab, or by e-mail to [email protected], or by post or directly to the premises of Casino du Lac Meyrin SA (Route de Pré-Bois 20, 1215 Geneva 15).

A check is also carried out to ensure that the player is not on a register of persons who are prohibited from playing. By accepting these General Terms and Conditions, the player expressly agrees to these checks.

4. Deposits and withdrawals to the player account

The minimum amount for a deposit is CHF 10. The player receives a confirmation e-mail for every transaction that he makes on his player account.

The payment methods displayed can be used to make a deposit. PASINO.ch may change the available payment methods at any time. When using a credit or debit card for deposits, an authorisation procedure takes place. Transactions from the player's financial institution to PASINO.ch are carried out in a secure manner. The deposit is credited to the player's account after approval and authorisation. If the card company does not approve or authorise the transaction, no amount will be credited to the player's player account.

The player undertakes not to make any deposits with means of payment to which he is not the beneficial owner.

PASINO.ch reserves the right to request the presentation of identity documents or other information and/or receipts when making a deposit.

If PASINO.ch incurs chargebacks or other costs in connection with the player account, PASINO.ch reserves the right to charge the player the corresponding accrued amounts. PASINO.ch may at any time offset a positive balance in the player account against all amounts owed to PASINO.ch. The credit balance on the player account does not bear interest. PASINO.ch is not a credit institution and does not allow the player account to be overdrawn.

If deposits are made using a deposit method with a currency other than CHF, a conversion is automatically carried out and the amount is credited to the player's account in CHF.

In accordance with Art. 69 para. 4 GamblA, the assets in the account do not bear interest.

The player may at any time request that all or part of the balance in his player account be transferred to his payment account. The free play credit offered by the operator is not part of the credit balance.

Before the payout of a prize can be processed, the player must validate his player account. PASINO.ch reserves the right to request additional information in order to validate payouts. Winnings and funds paid into the player account can only be paid out by bank transfer to a bank account in the player's name. The execution of withdrawal orders must be authorised in advance by PASINO.ch. It is possible to cancel withdrawals via the "Cashier" page as long as this approval has not yet been given. In addition, the authorisation process may take longer the higher the withdrawal amount.

The player receives a confirmation e-mail for every withdrawal made from his player account.

All deposits and withdrawals are secured in accordance with PCI data security standards, so that the deposit is protected at every stage of the process.

5. General rules of the game

Players can only start playing for real money once they have registered with PASINO.ch and an amount has been credited to their player account. The rules of the game are available for each game. PASINO.ch customer service is available to provide players with further information on the rules of the game. Players are solely responsible for consulting the specific rules of the PASINO.ch games.

If there is a difference of opinion about the result of a game, the player must address his concerns to PASINO.ch in writing or by e-mail. In the event of a discrepancy between the result of a game, the result stored in the PASINO.ch server software is decisive and the sole deciding factor. If PASINO.ch credits an incorrect amount to the player's account, the player is obliged to inform PASINO.ch as soon as possible and, if necessary, to refund the amount wrongly received.

Players are solely responsible for fulfilling all financial and legal requirements and for paying any taxes on their winnings. PASINO.ch reserves the right to change the range of games on offer at its own discretion and without prior notice.

6. Significant profits

By accepting a prize and/or winnings from PASINO.ch, the player agrees that his username may be used for advertising and promotional purposes without consideration and in compliance with the Federal Act on Data Protection. If a player wins a large amount, PASINO.ch may carry out a check.

Winnings from online casino games are subject to withholding tax from an amount of CHF 1,056,600. Winnings exceeding this amount are subject to a withholding tax deduction of 35%, which must be made by PASINO.ch and paid to the Swiss Federal Tax Administration (FTA).

PASINO.ch does not provide the player with a confirmation of winnings in accordance with Art. 70 GamblA.

7. Inactive player account

If a player account:

is validated and is inactive for 24 months, PASINO.ch will close the player account and transfer the balance (without bonus) to a payment account in the player's name.
is not validated and has been inactive for 24 months, PASINO.ch will close the player account and transfer the balance (up to the amount of the deposits and excluding bonuses) to a payment account in the player's name.

If such a transfer is not possible due to incomplete or incorrect information, or if the player refuses to accept the payment and PASINO.ch is unable to contact the player, PASINO.ch must transfer the remaining balance to the AHV equalisation fund after an additional period of 24 months (Art. 51 GamblO). All further claims against PASINO.ch will then lapse.

8. Closure of the player account

The player account can be closed at any time. To do so, the player is asked to send an e-mail to [email protected] or contact customer service via chat.

The balance remaining in the player's account will be transferred to a payment account in the player's name.

9. Responsible gaming

PASINO.ch endeavours to ensure safer gaming and to provide players with tools that enable them to manage their player account and their gaming behaviour responsibly.

PASINO.ch aims to provide players with an enjoyable gaming experience without their activity on the site jeopardising their social or professional life or their financial health. Responsible gaming is taken very seriously and PASINO.ch has introduced a number of strict guidelines and measures to promote and ensure safer gaming.

If the player nevertheless believes that their gaming activity is becoming harmful, they can contact PASINO.ch ([email protected]) or an organisation specialising in supporting people, such as

Carrefour AddictionS: 0800 801 381 - www.carrefouraddictions.ch/rnvp
The Phoenix Foundation: www.phenix.ch
Le Groupement Romand d'Etudes des Addictions: www.grea.ch

Numerous tools are available on the website under the "Responsible Gaming" tab to help players control or limit their own gaming behaviour.

The Swiss Gambling Act obliges PASINO.ch to exclude players who are suspected of being insolvent, failing to fulfil their financial obligations or placing bets that are disproportionate to their income and financial situation. The exclusion applies to all physical and online casino games, lotteries, and sports betting in Switzerland. The exclusion is entered in a national register.

To fulfil this obligation, PASINO.ch analyses the transaction and usage data of the players and, if necessary, checks their creditworthiness or requests various documents that are suitable to prove creditworthiness (e.g. an extract from the debt collection register). In this context, PASINO.ch forwards the personal information necessary for carrying out a credit check (surname, first name, date of birth and address) to a competent company: CRIF AG. Players can request access to the information that CRIF AG stores about them at any time.

10. Money laundering

If money laundering is suspected, PASINO.ch may block the player account and/or outstanding payouts and withhold the funds in the player account. Certain transactions may force PASINO.ch to obtain additional information from players in accordance with the provisions of the Swiss Federal Act on Combating Money Laundering, its ordinance and the SFGB ordinance on combating money laundering. The player account may be blocked until the legally required information and documents are submitted.

11. Promotions and bonuses

Special conditions apply to all promotions and bonuses. By deciding to participate in a promotion or bonus, the player confirms that he has read and agrees to the special rules.

The most important types of promotions and bonuses are described on the "Bonus Terms" page of the website and can be viewed there.

12. Data protection

PASINO.ch is ISO 27001:2013 certified and guarantees players that their personal data is handled securely and according to best practice.

Players' personal data is secure and the teams responsible for the security of PASINO.ch's information systems constantly monitor all databases and servers to ensure the security of the website.

The information provided during the registration process or when registering for any promotion will be treated confidentially. PASINO.ch reserves the right to store all personal data provided by players for the period of time permitted or required by law. The player has the right to view all personal data that PASINO.ch stores about him.

PASINO.ch handles the personal data of its players in accordance with the Federal Act on Data Protection. All enquiries in connection with the processing of personal data can be made:

By post to:

Casino du Lac Meyrin SA
For the attention of the data protection officer
Route de Pré Bois 20
CH-1215 Geneva 15

By e-mail to:

[email protected]

13. Contact and messages

The player has the option of contacting PASINO.ch customer service, either by e-mail ([email protected]) or via a chat integrated into the website. The player assumes responsibility for the secure transmission of data by e-mail.

PASINO.ch will never contact a player to ask him to provide his login information (username, password), whether by e-mail or in any other way. If the player receives such a request, he must not comply with it and is requested to inform PASINO.ch customer service.

Players are advised that important information may need to be sent to them and that it is not possible to unsubscribe from such information (e.g. in the event of inactivity on the player account, additional identification requirements, player protection against gambling addiction, anti-money laundering or changes to the General Terms and Conditions). The use of personal data is governed by the Privacy Policy, which forms part of these General Terms and Conditions.

By using the website, the player confirms that he agrees to receive information from PASINO.ch. The player's personal communication settings can be changed at any time in the player account under the "Password" tab.

14. Warranty and liability

The game providers of PASINO.ch are certified in accordance with ISO 27001:2013 or ISO 27001:2022 and the games offered on the website are certified by laboratories authorised by the Swiss Federal Gaming Board. With regard to the game results, only those stored on the PASINO.ch game server are binding. Furthermore, the player accepts that a software programme that generates random numbers determines the outcome of the games. PASINO.ch is not responsible for computer or Internet malfunctions or for attempts by the player to access the game offer by methods or means not provided by PASINO.ch.

PASINO.ch provides its services professionally and with due care in accordance with its operational resources and foreseeable requirements. It is recognised that PASINO.ch provides all its services via the Internet or through the use of communication networks. Technical difficulties or operational errors may lead to temporary disruptions or interruptions in the services provided by PASINO.ch due to an interruption or malfunction of the communication networks or as a result of a failure of the IT infrastructure, telephone lines or other parts of the infrastructure necessary for the provision of the service. PASINO.ch therefore guarantees neither the availability nor the permanent absence of errors in its services.

PASINO.ch secures the system against cyber-attacks, especially viruses. Nevertheless, such attacks can never be completely ruled out. Players are advised that it is also possible for unauthorised third parties to send e-mails that use the name PASINO.ch without authorisation and may contain viruses, spyware, or links to web content with viruses or spyware, for example. PASINO.ch has no influence on such problems and can therefore accept no responsibility for them.

PASINO.ch can only be held liable for direct damage caused by gross negligence or malicious intent on the part of PASINO.ch. Liability for any other reason is expressly excluded.

In the event of technical problems or errors on the website, PASINO.ch may cancel all bets and refund the original stake to the player. PASINO.ch reserves the right to reclaim payments made in error at any time.

PASINO.ch also expressly excludes any liability for third-party content that refers to the website or to which the website refers. The providers of PASINO.ch accept no responsibility towards the players.

The player bears sole responsibility for the protection of his login data and is required not to disclose it to third parties. Should third parties access a player's login details, PASINO.ch excludes any liability in connection with the misuse of these login details. PASINO.ch also reserves the right to block a player's account and withhold any funds in the account if it is used by a third party other than the customer who is the owner of the account, or if such use is suspected. The player is solely responsible for any deposits and/or losses that may occur on his player account. Should the player lose his login details, he can contact PASINO.ch customer service at the following e-mail address: [email protected].

15. Intellectual property

The website and all content that can be accessed via it are protected and belong exclusively and entirely to PASINO.ch or its suppliers. Any reproduction, copying, retro-engineering, distribution, transmission (by electronic or other means), modification, creation of an Internet link or use of the content for any purpose whatsoever is prohibited without the prior written authorisation of PASINO.ch or its suppliers.

The player is liable for any damage caused to PASINO.ch and its suppliers that violates intellectual property rights.

16. Independence of the clauses

Should individual clauses of these General Terms and Conditions be wholly or partially invalid, this shall not affect the validity of the remaining contractual provisions.

17. Competent jurisdiction

All disputes between the player and Casino du Lac Meyrin SA are subject to Swiss law and will be settled before the competent courts of the Canton of Geneva, Switzerland.