Protecting players is a priority for PASINO.ch

SUMMARY

1. Preventative measures

When creating a PASINO.ch account, players must set a monthly net loss limit. Each customer can also choose a daily login limit and a daily playtime limit.

Additionally, the player can request an increase (active after 24 hours) or a decrease (immediately active).

The monthly net loss limit is reset every 25th of the month at 00:00. Login and playtime limits are reset daily at 00:00.

Addiction

Addicts lose control over their gambling behavior and gambling becomes a daily priority. For these players and their families, this results in financial uncertainty and serious relationship problems, as they lose touch with reality and deny their addiction.

After a recreational playing phase, the player gradually tolerates increasing losses. A threshold is crossed as soon as the losses are no longer proportionate to the income and standard of living of the individual concerned.

Contacts

The person responsible for protective measures at PASINO.ch is M. Dimitri Catala. You can contact him by email at [email protected].

You can also contact one of the following institutions specializing in gambling addiction:

2. Gambling Risk Self-Assessment

You can complete a self-assessment questionnaire about gambling addiction in the Responsible Gaming section of your PASINO.ch account. Depending on the answers you provide, PASINO.ch reserves the right to exclude you from all gambling activities in Switzerland (land-based and online casino games, large-scale online games, and large-scale games to which the intercantonal authority has extended the exclusion) as well as the Principality of Liechtenstein.

3. Protective measures

Temporary gaming pause

You can block your access to one or more games, a category of games or all games on PASINO.ch for a specific period of time ranging from 24 hours to 6 months.

PASINO.ch can shorten the break at the request of the player, with reasons, provided that the conditions for exclusion set out in Art. 80 of the Swiss Gambling Act are not met.

Exclusions

Exclusions, whether imposed or voluntary, are issued for an indefinite period. They are effective in all land-based and online casinos in Switzerland as well as the Principality of Liechtenstein.

Voluntary exclusion

If you wish to exclude yourself from playing, you can do so directly from your PASINO.ch account, by using the request form or by visiting one of the 21 Swiss land-based casinos as well as the casinos of the Principality of Liechtenstein. The voluntary self-exclusion can only be removed after a minimum period of 3 months. The reasons for the exclusion must be resolved before the exclusion can be revoked.

Compulsory exclusion

Casinos are required to impose a gambling exclusion if a player is suspected of being insolvent, failing to meet his financial obligations, placing bets that are out of proportion to his income and assets, or exhibiting a gambling addiction. The exclusions imposed apply for an indefinite period to all land-based and online gambling houses in Switzerland and the Principality of Liechtenstein, as well as to large-scale games.

Remove exclusions

The request to remove an exclusion must be submitted to the casino or company that issued the exclusion by post or e-mail. For PASINO.ch, you have the possibility to submit a request to remove this exclusion, by e-mail to [email protected], or by post to Casino du Lac Meyrin SA, Route de Pré-Bois 20, 1215 Meyrin.A qualified specialist will be involved in this procedure.

4. Legal framework

The Swiss Gaming Act (BGS) and its Ordinance of Money Games (VGS) apply to all exclusions pronounced in Switzerland and the Principality of Liechtenstein. Exclusions are published in a joint register of Swiss gaming houses and large-scale gaming operators as well as the corresponding authorities in the Principality of Liechtenstein.