Protecting players is a priority for PASINO.ch

SUMMARY

1. Preventative measures

When creating a PASINO.ch account, players must set a monthly net loss limit. They can also set limits on daily connections and daily playing time. If one of these limits is reached, the player can request an increase of the limit (effective at least within 24 working hours). Otherwise, the monthly net loss limit resets on the 25th of the month at 01:00 a.m., and the daily connection and playing limits reset every day at 01:00 a.m. (2:00 a.m. in summer time)

Addiction

Addicts lose control over their gambling behavior and gambling becomes a daily priority. For these players and their families, this results in financial uncertainty and serious relationship problems, as they lose touch with reality and deny their addiction.

After a recreational playing phase, the player gradually tolerates increasing losses. A threshold is crossed as soon as the losses are no longer proportionate to the income and standard of living of the individual concerned.

Contacts

The person responsible for protective measures at PASINO.ch is Ms. Hanae Sando. You can contact her by email at [email protected] and by phone at +41 (0)22 592 00 00.

You can also contact one of the following institutions specializing in gambling addiction:

2. Gambling Risk Self-Assessment

You can complete a self-assessment questionnaire about gambling addiction in the Responsible Gaming section of your PASINO.ch account. Depending on the answers you provide, PASINO.ch reserves the right to exclude you from all gambling activities in Switzerland (land-based and online casino games, large-scale online games, and large-scale games to which the intercantonal authority has extended the exclusion).

3. Protective measures

Temporary gaming pause

You can block your access to one or more games, a category of games or all games on PASINO.ch for a specific period of time ranging from 24 hours to 6 months.

PASINO.ch can shorten the break at the request of the player, with reasons, provided that the conditions for exclusion set out in Art. 80 of the Swiss Gambling Act are not met.

Exclusions

Exclusions, whether imposed or voluntary, are issued for an indefinite period. They are effective in all land-based and online casinos in Switzerland.

Voluntary exclusion

If you wish to exclude yourself from playing, you can do so directly from your PASINO.ch account, by using the request form or by visiting one of the 21 Swiss land-based casinos. The voluntary self-exclusion can only be removed after a minimum period of 3 months. The reasons for the exclusion must be resolved before the exclusion can be revoked.

Compulsory exclusion

Casinos are required to impose a gambling exclusion if a player is suspected of being insolvent, failing to meet his financial obligations, placing bets that are out of proportion to his income and assets, or exhibiting a gambling addiction. The exclusions imposed apply for an indefinite period to all land-based and online gambling houses in Switzerland, as well as to large-scale games.

Remove exclusions

The request to remove an exclusion must be submitted to the casino or company that issued the exclusion by post or e-mail. For PASINO.ch, you have the possibility to submit a request to remove this exclusion, by e-mail to [email protected], or by post to Casino du Lac Meyrin SA, Route de Pré-Bois 20, 1215 Meyrin.A qualified specialist will be involved in this procedure.

4. Legal framework

The Swiss Gaming Act (BGS) and its Ordinance of Money Games (VGS) apply to all exclusions pronounced in Switzerland. Exclusions are published in a joint register of Swiss gaming houses and large-scale gaming operators.