To change your password, please log in to your account. You can change your password under «Account» and «Password» by first entering your current password and then entering your new password twice and confirming this change with «Change password».

If you can no longer log in to your account, click on «Log in» and then on «Forgot your password?». Enter the email address with which your PASINO.ch account is registered and click on «Send email». Immediately afterwards you will receive an email from us with instructions on how to reset your password in just a few steps.

To change your personal details, please contact us via live chat or send us an email to [email protected] and attach the relevant confirmations.

If you wish to close your account, please contact us via live chat or email at [email protected].

To reopen an account that has been closed, please contact us via live chat or email at [email protected].

Make sure that you have entered your user name or email address and password correctly (please note that they are case-sensitive).

If the problem persists, you can reset your password in the login area under «Forgot your password?». We will send you an email to the email address under which your account is registered. Simply follow the instructions and set a new password.

If you do not receive the email in your inbox, please check your spam folder. If our email has not arrived there either, make sure that you have used the correct email address. If this is the case, please contact our customer service team via live chat or email at [email protected]. We will be happy to help you!

Firstly, please check whether you have received an email from us regarding the status of your account and, if necessary, check your spam folder. If you have not received an email from us, please contact us via live chat or email at [email protected].

No, it is not permitted by law (Art. 47, Swiss Gambling Ordinance) for you to have more than one PASINO.ch account.

Yes, your personal data is protected to the maximum. PASINO.ch is ISO/IEC 27001:2013 certified. This means that our security policy complies with current legislation and our information security management system is based on this strict international standard. We treat all documents that you send to us as strictly confidential, store them in a secure environment and only grant access to employees with a high security status.

You can access your playing history directly in your account under «Cashier» and «History». You can also call up the history of your deposits and withdrawals, bonuses and transactions here.

For a complete list of all your activities, please contact us via live chat or email at [email protected], stating the dates and the relevant playing times. We look forward to helping you.

Contact our customer service team via live chat or email at [email protected] and provide all the information required for processing. This includes the game you were playing, your stake, the time at which the error occurred and the type of browser you were using. If possible, please take a screenshot and send it with your enquiry.

This can have various reasons. As a first step, we recommend that you

• delete the cache and cookies of your browser and
• refresh the page to reload the website or
• start the game in a different browser - we recommend Google Chrome.

If the problem persists, it may be due to your internet connection. If the speed is too low or you have an unstable connection, interruptions are possible. In this case, restart your router or Internet box and try to start the game again.

Another possible reason is that your firewall or antivirus software is blocking certain functions of our website, and the game cannot be started as a result. Check the settings and adjust them if necessary.

If you have checked all of this and the game still won't start, please contact our customer service team via live chat or email at [email protected]. We are happy to help you!