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I have a problem with gambling, how can I get help?
Gambling addiction is a serious problem and we as a Swiss online casino are aware of our responsibility in this regard. If you suspect you are developing signs of gambling addiction, please contact our responsible gambling team. Either send an email to [email protected] or contact us via live chat. Together with you, we will find the best solution for your situation!
Furthermore, we would like to recommend that you get in contact with independent support organisations. The following organisations can help you:
Recognising the seriousness of the situation is the first step. With the support of experienced professionals, a gambling addiction can be overcome.
What are the gaming limits at PASINO.ch and how can I set them?
You can set your gaming limits when you open your account and manage them directly in your PASINO.ch account in the « Responsible Gaming » section. In doing so, you have the following options:
- Limit of daily playing time: choose your personal maximum playing time, which applies to all games offered.
- Daily session limit: Set how often you can log in to your account each day.
- Limit for monthly net losses: Limit your losses by clearly defining your gaming budget.
With these limits, you can specifically control your gaming behaviour. Once you have reached one of the limits, gambling is only possible again once the limit has been reset. The limits for the daily playing time and the daily sessions are reset every day at 1:00 a.m., the limit for the monthly net losses on the 25th of the month, also at 1:00 a.m.. Please note that the limits are reset at 2:00 am during the summer time.
If you wish to change your personal limits, you can do so at any time in your PASINO.ch account. If you wish to reduce your limits, this is effective immediately. In the case of an increase, there is a period of 24 hours in which you can reconsider your decision, only then will the new limits apply.
How can I take a break from playing?
For each of our games, you have the option of taking a cool-off period in your PASINO.ch account under «Cashier», «Responsible Gaming» and «Cool-off». Especially when a game is fascinating, it is easy to lose track of time. By deciding to set a cool-off, you take a conscious break from playing and gain a little distance. You can choose whether the cool-off should apply to one or more game categories. Once you have activated the cool-off, it can only be revoked under certain conditions.
How can I block myself from playing games?
If you would like to be voluntarily excluded from gambling, you can do this directly in your PASINO.ch account. To do this, go to «Cashier», «Responsible Gaming», «Request for a voluntary exclusion throughout Switzerland» and enter «Voluntary exclusion» in the field provided. Confirm your request by clicking on «Confirm my voluntary exclusion».
Alternatively, our customer service can also help you. Simply send an email to [email protected]. Another option is to visit a land-based casino and apply for a voluntary exclusion there.
Can I lift a national gambling suspension?
Yes, it is possible to lift a national gambling ban. The Federal Gaming Commission has laid down precise conditions for this. These state:
«Lifting of a gaming ban. The gambling ban must be lifted at the request of the person concerned if the reason for it no longer exists. Only the person who has imposed a gambling ban can lift it. A cantonally recognised specialist or specialist body must be involved in the lifting procedure. Legal action against the decision to impose a ban on gambling or not to lift a ban on gambling is taken through the civil courts.»
You can find more information on this on the ESBK website .
