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Casino du Lac Meyrin
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How can I reset or change my password?

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If you would like to reset or change your password, you can easily do so in the login area by clicking on "Forgotten your password?" Enter the e-mail address with which your PASINO.ch account is registered and click on "Send e-mail". Immediately afterwards you will receive an e-mail from us with instructions on how to reset your password in just a few steps.

How can I change my personal data in my player account?

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Changing your personal data is very easy. To do so, please log in to your PASINO.ch account and access your personal account. Depending on which data you would like to update, select "Data" or "Security".

Please note: For security reasons, you can change data such as your e-mail address or your user name only via our customer service. To do so, send a corresponding request via live chat or e-mail to [email protected]. We will be happy to help you!

I can't log in to my account, what can I do?

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We would be sad to see you go. But we respect the decisions of our players and offer support and assistance for anything that they need help with or any questions they may have. To close your Pasino account, simply reach out to us via chat or email at: [email protected] .

How can I delete my PASINO.ch account?

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We are very sorry if you wish to delete your PASINO.ch account, but of course respect your decision. Please contact us via live chat or email at [email protected]. We will help you with your request.

I can't log in to my account, what can I do?

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If you cannot log in to your account, this may be due to several reasons. Try the following:

  • Make sure you have entered your username and password correctly.
  • In particular, make sure that the CapsLock and NumLock keys are not activated.

If the problem persists, you can reset your password in the login area under "Forgot your password?". We will send you an email to the email address you registered your account with. Simply follow the instructions and set a new password.

If you do not receive the e-mail in your inbox, please check your spam folder. If our email has not arrived there either, make sure you have used the correct email address. If this is the case, please contact our customer service via live chat or send an email to [email protected]. We are happy to help you!

My account is deleted or blocked, what can I do?

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First of all, please check if you have received an email from us regarding the status of your PASINO.ch account, also check your spam folder if necessary.If you have not received an email from us regarding this, please contact us via live chat or email at [email protected].

Can I have more than one account with PASINO.ch?

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Security and player protection are our top priorities, which is why you are allowed to have only one PASINO.ch account. We are a safe, reliable online entertainment platform and apply numerous security measures. These are designed to provide you with a responsible gaming environment while preventing fraudulent behaviour. Therefore, we verify the identity and location of our players very carefully.

This way, we can provide you with optimal protection and ensure the integrity of our games at all times. For this reason, you are not allowed to have more than one account at our Swiss online casino.

Is my personal data protected at PASINO.ch?

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We guarantee that all your personal data is protected in the best possible way. Our online casino PASINO.ch is ISO/IEC 27001:2013 certified. This means that our security policy complies with current legislation and our information security management system is based on this strict, international standard. We treat all documents submitted by you strictly confidential, store them in a secure environment and only employees with a high security status can access the documents.

You can trust that your personal data is in safe hands with us.

How can I access my gambling history?

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To access your gambling history, please visit the "Responsible Gaming" section of your account. There you will find an overview of your gaming activities.If you would like a full breakdown of all your activities, please contact us via live chat or email at [email protected] with the dates and relevant playing times. We look forward to being able to help you!

My game has been interrupted, what can I do?

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If your connection is interrupted, the game ends immediately. The game provider records the exact time of the interruption. If the result of the current game is known, your winnings or losses will be credited accordingly. If there is no result yet, your bet will be cancelled.If the connection is interrupted during a live dealer game, the game will continue. If your bet was accepted before the disconnection, your winnings or losses will be credited accordingly. If your bet was not accepted, it will be cancelled.

If in doubt, please do not hesitate to contact our customer service team via live chat or email at [email protected]. When doing so, provide all information necessary for processing. This includes:

  • the game you played,
  • the amount of the bet,
  • the time the error occurred,
  • the type of browser you were using, and
  • any other details that may be relevant.

If possible, please take a screenshot and submit it with your request.
All this information will help us to determine the reason for the game interruption as well as the impact on your game and, if necessary, to allocate compensation to you.

My game does not start, what can I do?

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If a game cannot be started, this can have various reasons. As a first step, we recommend that you:

  • clear your browser's cache and cookies, and
  • refresh the page in order to reload the website or
  • start the game in another browser - we recommend Google Chrome.

If the problem persists, it may be due to your internet connection. If the speed is too low, interruptions are possible. The same applies to unstable connections. In this case, restart your router or internet box and try again.

Another possibility is that your firewall or antivirus software is blocking certain functions of our website and the game cannot be started as a result. Check the settings and adjust them if necessary.

If you have checked all of the above and the game still does not start, please contact our customer service team via live chat or email at [email protected]. We are happy to help you!

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