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HOW DO I CHANGE OR RECOVER MY PASSWORD?

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To recover or change the password to your account, simply click on Forgot your password? in the login screen. Then enter the email address associated with your Pasino account and click Send email. You will then receive an email with a link to reset your password in a few simple steps.

HOW DO I UPDATE PERSONAL INFO ON MY PASINO ACCOUNT?

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It is very simple. Login to your Pasino.ch account and go to your account page. Then select the Personal Info tab and the Security tab to update the info that you would like to change. Please note that certain personal information, such as your email and username, cannot be updated for security reasons. However, if you must make modifications to this info, please reach out to customer support via chat or email at: [email protected].

HOW TO CLOSE MY PASINO ACCOUNT?

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We would be sad to see you go. But we respect the decisions of our players and offer support and assistance for anything that they need help with or any questions they may have. To close your Pasino account, simply reach out to us via chat or email at: [email protected].

I CAN’T LOGIN TO MY ACCOUNT. WHAT DO I DO?

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Make sure that you have entered your username and password correctly. Verify that the capslock and numlock keys are not on. If you still can’t login, try resetting your password using the Forgot your password? button. This will send an email with a link to reset your password. Be sure to check the spam folder if the email does not appear in your inbox. If you do not receive an email, it is possible that the email address entered is incorrect. If the problem persists, you can contact customer support via chat or email at: [email protected]. We will be able to help you with any questions or concerns.

MY ACCOUNT HAS BEEN CLOSED OR SUSPENDED. WHAT DO I DO?

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If you receive a message when logging in saying that your account has been closed or suspended, please verify that you have not received an email from us providing you with an updated status on your account. The email may be in the spam folder or accidentally placed in the trash. If there is no email, feel welcome to reach out to customer support via chat or email at: [email protected]. We will be able to provide you with additional information.

CAN I HAVE MORE THAN ONE ACCOUNT ON PASINO.CH ?

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No. Pasino.ch is designed to be safe and reliable entertainment for everyone. As a result, we have implemented several security measures in order to create a responsible gaming environment and prevent fraudulent behavior. That is why we verify the identity of every account and location of each of our players to ensure everyone’s protection and the integrity of the games. Each player is, therefore, authorized to create a single account on our Swiss online casino platform.

IS MY PERSONAL INFORMATION SAFE AND PROTECTED ON PASINO.CH?

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We guarantee the utmost care towards the personal information of our players, whose security and confidentiality are one of our top priorities. We are diligent about complying with the legal guidelines regarding personal information online. Also, Pasino.ch is ISO 27001:2013 certified, which is the international standard for information security. Please note that all documents sent to us by players are kept in secure environments and only accessible to staff members with security clearance.

HOW CAN I ACCESS MY GAME HISTORY?

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The Responsible Gaming section of your account also has a log of your gaming activity but does not give you access to your specific history. For more detailed information on your gaming history, please send a request via chat or email to: [email protected], providing specific dates and time periods of play. We’re happy to help you with your request!

MY GAME WAS INTERRUPTED. WHAT DO I DO?

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Do not panic. If a player gets disconnected, the game will immediately stop. The provider will determine the exact time at which the disconnection occurred. If the game result has already happened, your winnings or losses will be taken into account. If not, then your bet will be cancelled. For live games, your winnings or losses will be taken into account if your bet was made and accepted prior to disconnection. Otherwise, the bet is cancelled. If you still have questions, don’t hesitate to contact our customer support via chat or email at: [email protected].

Please provide the information concerning a disconnection issue, such as the time the error occurred, the type of web browser, the amount of the bet, a screenshot, and any other relevant details. We can use this information to determine the cause of the game disruption as well as the game result. In some instances, we may compensate players for certain circumstances.

THE GAME WON’T START. WHAT DO I DO?

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If one of our games won’t load, try clearing the cache and cookies of your web browser. Then try using a different browser to launch the game (we recommend Google Chrome), or simply refresh the page in the same browser. If you still have problems, verify that your internet connection is still working. Sometimes the internet connection speed can also cause problems. If the internet connection is unstable, try restarting your router or internet box. Another possible cause could be the anti-virus or firewall settings of your computer. Be sure to also check if the settings are adjusted to block the website. It is also possible that the site could be undergoing maintenance. If all of this is done and the problem persists, please reach out to customer support to get assistance with game accessibility promptly.

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