How do I add money to my Pasino account?
To fund your account, simply log in to your account. Then go to the Deposit section of the Cashier section. Choose the payment method according to the options offered and follow the onscreen instructions. Pasino.ch has a minimum deposit amount of 100 CHF. Once you enter the amount, a payment window will appear in order to validate payment. Once validated, the deposit will immediately appear in your account balance. These newly added funds are now available to play games. If you have any trouble with funding your account, feel free to reach out to us via chat or email at [email protected].
My deposit didn’t go through. What do I do?
If all the information that you have provided is correct, try to refresh the web page or use a different browser (we recommend Google Chrome). Usually the source of the issue is the player’s bank account. Otherwise, don’t hesitate to reach out to customer support service of the payment method used. But if they are unable to resolve any issue, feel free to contact us via chat or email at [email protected].
When is the deposit made available to my Pasino account?
Deposits are immediately available for use with most payment methods. There are some payment options that require a waiting period depending on the country or the associated institution. Please note that bank transfer deposits may take up to 5 business days.
My deposits have not been added to the balance. What do I do?
Don’t worry. Verify whether or not the funds have been deducted from your card or bank account. Then reach out to us via chat or email. We will be able to help you identify and resolve the issue. Please note that certain situations will require a copy of the transaction order to investigate the issue with your banking institution.
How do I withdraw funds?
To withdraw funds, simply go to the Withdrawal section of the Cashier section of the account. Select how much you would like to withdraw (0.01 CHF minimum), enter your bank details in the requested fields, and then hit Withdraw to confirm your transaction.
Please note the name of the beneficiary account must be the same as the one in the Pasino account. If it is not identical, then the withdrawal cannot be validated. It is also important to know that you will only be able to withdraw any winnings with a validated account with Pasino.
When will my withdrawal be available?
Once the withdrawal is approved, the funds should arrive within 5 business days.
Can I cancel a withdrawal?
Yes. If your withdrawal has not been approved, you can cancel it. Simply go to the Withdrawal section of the Cashier section of the account and follow the instructions. You can also reach out to customer support via chat or email at [email protected]. We will immediately cancel your withdrawal.
Is my money secure on Pasino?
Of course! Pasino works with SafeCharge to guarantee that your money is secure on Pasino. SafeCharge is the market leader in global online payment solutions and has been Payment Card Industry Data Security Standard Level 1 certified since 2007. Our partner manages all financial transactions performed on our online casino site with total confidentiality. We want you to make your monetary transactions without worrying about security. So we use the most advanced payment solutions on the web to guarantee absolute security. Your personal data is encrypted and stored on ultra-secure servers that are monitored by our security experts.
Our players’ funds are protected and secured by our trusted partners, Raffeisen and Postfinance, in accordance with regulations. Since we utilize the most reliable and secure online payment solutions, you don't have to worry about the security of any financial transactions made on our site.
Are there any fees associated with financial transactions on Pasino?
Not at all. Pasino doesn't charge any additional fees for any transaction made on your account. However, it must be noted the players are responsible for any fees from their card issuer or banking institution that are incurred when using bank transfers or credit or debit card transactions. Please contact your bank to find out additional information about this.
What currencies are available on Pasino?
Pasino.ch is an online casino exclusively operated and offered in Switzerland. As a result, the Swiss franc is the only currency used on our platform.